Refund Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can request a return within 30 days of receiving your order.

Return Conditions

For a return to be accepted, the products must:

• Be in good condition and show no signs of improper use;

• Be returned with all original components and accessories;

• Be returned in their original packaging whenever possible;

• Be properly cleaned where applicable;

• Have any defects reported as soon as possible after receiving the order.

We reserve the right to refuse returns for products that show signs of use, have been damaged by the customer, or do not meet these conditions.

How to Request a Return

To start a return:

1. Send an email to info@amoragalway.ie with the subject line "Return Request".

2. Please include:

   • Your order number;

   • The reason for the return;

   • Photos of the product if it has been damaged;

   • Your full name;

   • Your address.

3. Wait for our reply with the correct return address and instructions.

4. Only send the product to the return address provided by our team.

Do not send your return to the sender's address shown on the original package.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Returns must be sent to our central warehouse in Asia, so return shipping costs may vary depending on your location.

Right of Cancellation

Consumers have a legal 14-day cancellation period, starting from the day they receive their products.

As orders are processed automatically, we are unable to cancel an order once it has entered the shipping process. In this case, you must wait until the order is delivered and then request a return.

Orders in Transit

If your order has already been shipped, it cannot be cancelled while it is in transit. However, you can request a return after receiving the products.

Refunds

Once we have received and inspected the returned products:

• The refund will be issued using the same payment method used for the original purchase;

• Eligible payments relating to the order will be refunded;

• Refunds will be processed within a maximum of 14 days, subject to the applicable conditions.

The following are not refundable:

• Return shipping costs;

• Any additional delivery costs resulting from choosing a more expensive delivery method;

• Damage caused by improper use or handling.

Returns are normally processed within 7 working days after we receive them.

Important: Never send a return without first receiving the correct return address and instructions from our team.